Need help?
Frequently Asked Questions
General Questions
No, you don’t need to. You can make purchases and check out as a guest every
You can update your e-mail address and/or password by clicking on My Account at the top right corner. Sign in and click “Edit” next to “Account Information” to update your information.
Shop for the items you want and add them to your shopping cart. When finished, proceed to checkout.
Refunds are possible at the moment as gift card back to your account to re-use it in another purchase , but exchanges for size or items are possible within 14 days from purchase.
We use trusted and secure payment gateways with SSL encryption to protect your personal and payment information. Your data is always safe with us."
For any inquiries, please email us at ozeraeofficial@gmail.com.
Payment & Shipping
The standard courier delivery time is 2–3 working days within Cairo and Giza, and 3–5 working days to other governorates, excluding weekends and public holidays. The stated time is based on Cairo local time.
Standard shipping is 85 EGP in Cairo & Alex , delta -canal 91 EGP and upper -red sea 116 EGP. If your order is above 3000 EGP, you will receive free shipping.
Yes, you can. Just enter the address you want to ship to in the shipping address fields at checkout.
All orders placed in Egypt can be paid cash on delivery or by Credit Card on the website.