Frequently Asked Questions
General Questions
Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every
How do I change my email address and/or password?
You can update your e-mail address and/or password by clicking on My Account at the top right corner. Sign in and click “Edit” next to “Account Information” to update your information.
How do I order?
Shop for the items you want and add them to your shopping cart. When finished, proceed to checkout
Can I return items?
Refunds are possible at the moment as gift card back to your account to re-use it in another purchase , but exchanges for size or items are possible within 14 days from purchase.
How do I know if ordering online is secure?
We use trusted and secure payment gateways with SSL encryption to protect your personal and payment information. Your data is always safe with us.
How do I contact customer support?
For any inquiries, please email us at ozeraeofficial@gmail.com
Payment & Shipping
How long will it take for me to receive my order?
The standard courier delivery time is2–3 working dayswithin Cairo and Giza, and3–5 working daysto other governorates, excluding weekends and public holidays. The stated time is based onCairo local time.
How much will I pay for shipping?
Standard shipping is 85 EGP in Cairo & Alex , delta -canal 91 EGP and upper -red sea 116 EGP.If your order is above 3000 EGP, you will receive free shipping.
How can I ship to an address different than my billing address?
Yes, you can. Just enter the address you want to ship to in the shipping address fields at checkout.
How do I pay for my orders?
All orders placed in Egypt can be paid cash on delivery or by Credit Card on the website.
